Policies

The MPMC Food and Nutrition department offers a wide variety of dining options for your event. Rates are based on the number of people participating and the menus and services selected. Additional fees may apply to caterings outside of normal business hours and/or without appropriate notice.

Food and Nutrition has the Right of First Refusal for all catered events at MPMC properties. If the catering team is unable to accommodate your request, you may need to use an external caterer.

All catering requests are to be submitted through CATERTRAX.

All requests are to be submitted at least 48 business hours in advance for most routine events. Large events requiring custom menu design need a minimum of 2 weeks to allow for any special purchasing and staffing required.  Please reach out to the Retail Supervisor directly for large or VIP events.

Attempts will be made to comply with all requests.  If a conflict exists, alternatives can be suggested including dates and times, so as to be able to provide optimum service and attention to each requester.  In the event that a requested date or time is in direct conflict with a previous event, alternate dates, venues or times may be necessary.

Minimum order requirements: $25.00 for pick-ups and $50.00 for delivery.

No catering services are offered on the weekends except for special events made known at least one month in advance.

Cancellations must be received at least 24 business hours in advance.  To cancel your order, contact the catering coordinator via email at MPHSCatering@sutterhealth.org.  If the event is a large event as described in procedure 2, a minimum of 3 business days’ notice will be required in order for the requestor to not be liable for any incurred expense.

The requester’s group will be charged per quoted price per the number ordered (i.e. if ordering for 10 and only 5 people attend, the group will be charged for 10).

To ensure appropriate staffing and supplies, a final guest count is required at least 48 business hours in advance.  Special large events require 72 business hours’ notice.

If a server is requested, Food and Nutrition will provide a qualified server for the duration of the event or until released by the requester.  There will be an additional labor cost for the requested server.

Cafeteria Trayline orders will be billed at cafeteria prices for items selected. Be sure to enter your full 6-digit cost center number on your Trayline order so that the charges can be entered at the cafeteria cash register.

For billing, you should have a default department name & cost center. If you have access to more than one cost center, you must change your order reference as appropriate. All cost centers must be 6-digit. If you are ordering for an outside entity, please use cost center 55 5555 and "Outside Department" as the department name. Please indicate in the billing information who is to be billed for the catering costs – name, address & telephone number.

Prices for outside groups that are billed through the Finance Department will be 10% higher than the prices listed, PLUS 9.25% sales tax will be added.

Our Commitment to You:

When catering requests are received, the catering coordinator will confirm based upon scheduling availability.

It is the responsibility of the Retail Supervisor and Caterer to ensure all catered events are delivered on time and to the satisfaction of the requester.

The Retail Supervisor will schedule staff accordingly to the daily schedule of catered events.

Caterer will arrange for delivery and pick up of all caterings that fall after scheduled shift and properly communicate plan with Supervisor.

Catering Hours:

Monday – Friday 7:00 a.m. – 4:00 p.m.

Contacts:

Catering Coordinator:   Phone (650) 696-7608 or Vocera (650) 696-3500; say "Catering”

Retail/Catering Supervisor: (650) 696-5772

Food & Nutrition Services: (650) 696-5390